Support Center.
Find answers, track shipments, or talk to the CargoLink team. This is your starting point for help with the platform, lanes, and services.
Whether you're a shipper, driver, fleet operator, or freight forwarder, we've brought the most important tools and resources into one place.
Need help right now?
Call us: +255 (0) 750 004 009
Email: support@cargolink.tz
Support hours: Monday–Saturday, 08:00–20:00 EAT
Get help by role.
Choose the option that best describes how you use CargoLink. We'll highlight the most relevant tools, FAQs, and next steps for you.
Popular topics for shippers
- Understanding how to post loads and receive offers.
- How real-time visibility works on your lanes using CargoLink tracking.
- Getting clarity on pricing, invoices, and payments.
- Using analytics & insights to compare corridors and partners.
Recommended next steps
• Track a live or recent shipment via Track Shipment.
• Review the FAQs for shippers.
• Contact our team via Contact for onboarding or pilot conversations.
Quick actions.
These are the most common places people go when they need help or want to understand how CargoLink works.
Tracking
Track a shipment
Enter a shipment ID to see status, events, and location on supported corridors.
FAQs
Browse FAQs
Read detailed answers to common questions about accounts, tracking, payments, and data.
Contact
Contact support
Send us a message about technical issues, onboarding, or partnership questions.
Platform
Explore services
Learn about the different building blocks of CargoLink—from matching to analytics.
Use cases
Read case studies
See how CargoLink can support representative corridors and user journeys.
Investors & partners
Visit investors page
Access the project book and learn more about the CargoLink vision and roadmap.
How we handle support requests.
We prioritize issues that impact live shipments and data integrity, while also supporting general onboarding, training, and product feedback.
- Live shipments: prioritized, with responses as quickly as possible within support hours.
- Account & access: typically resolved within one business day.
- Product questions & feedback: acknowledged and routed to the right team.
Please avoid sharing passwords or sensitive personal data in chat or email. If we ever need to verify your identity, we'll do so using secure flows.
Prefer to talk to someone?
Use any of these options during support hours:
- Phone: +255 (0) 750 004 009
- Email: support@cargolink.africa