Communication & Support Tools.
CargoLink brings every conversation about a shipment into one place—linking chat, notifications, and support workflows directly to the loads you move.
Instead of scattered WhatsApp threads, emails, and calls, communication becomes structured, auditable, and easy for teams to manage across time zones and corridors.
Shared communication layer
For each shipment, CargoLink provides a single conversation space where shippers, fleets, drivers, and forwarders can coordinate in context.
Messages, status updates, and support interactions stay attached to the job—not lost in personal inboxes or phones.
Who uses communication & support tools?
Anyone who touches a shipment—from control towers to drivers on the road—benefits when the conversation is structured and visible.
Operations teams
Shipper, forwarder & fleet coordinators.
Keep all critical updates around pickups, delays, and exceptions in one channel.
Drivers
Owner-drivers and employed drivers.
Receive instructions, share proof, and ask for help without leaving the trip view.
Customer support
Care & success teams.
Respond faster to shippers and consignees with context from tracking and history.
How communication & support works.
Communication is designed around shipments and lanes, not random chat threads—so every message is anchored to a real movement of goods.
Every shipment has a dedicated conversation.
When a job is created and assigned, a conversation space opens where stakeholders can share instructions, questions, and responses tied directly to that shipment.
Notifications keep the right people up to date.
Events like loading, departure, delays, and delivery trigger notifications to relevant parties, based on roles and preferences.
Support teams work from the same view.
When a shipper or consignee raises a question, support can see tracking, documents, and chat history in one place before responding.
Escalations are structured, not ad hoc.
If a shipment faces a serious issue, escalations can be tagged, assigned, and tracked until resolution—rather than lost in a long chat.
History becomes a knowledge base.
Over time, conversation and resolution patterns can inform FAQs, playbooks, and product improvements—reducing repeated issues.
What's included in communication & support.
Communication & support tools are designed to fit how teams already work, while adding structure and visibility where it matters most.
Shipment chats
Conversations in context.
Each job has its own thread so instructions, questions, and updates are always linked to the right movement.
Role-based notifications
The right alerts, to the right people.
Configure which teams receive which event notifications, helping reduce noise while keeping leaders informed.
Multi-channel support
Meet customers where they are.
Designed to work alongside email, phone, and messaging apps, with shipment IDs and links that bring support back into the platform.
Internal notes
Coordinate behind the scenes.
Capture internal-only comments and decisions that are visible to your team but not external partners.
Escalation workflows
Structured incident handling.
Tag issues, assign owners, and track resolution across teams and time zones.
Analytics-ready history
Turn conversations into insight.
Use patterns in communication and support interactions to improve playbooks, training, and product decisions.
Want to streamline communication around shipments?
Share how your teams coordinate today, and we'll explore how CargoLink's communication & support tools could help you move faster with fewer misunderstandings.